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Tax Policy
New York state residents are subject to sales tax.
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Returns Policy and Procedure

Our ultimate goal is to provide you with outstanding customer service and complete satisfaction at all times. In the event merchandise is received in damaged or defective condition, please contact our customer service department immediately, no later than 7 days of the delivery of your shipment, to obtain an RMA (Return Merchandise Authorization) and to arrange for an exchange or refund on your order.

Returns for any other reason can only be made within 45 days of the original order date, with a valid RMA from our customer service department, and following the guidelines below:

• All merchandise must be unused, unopened, in the original manufactures packaging fully intact

• Merchandise must be in the same condition it was received including all original supplied accessories, with blank warranty cards, and owner's manuals.

• Please do not place any stickers or deface the original packaging or cartons in any manner. We will not accept returns received with damaged packaging.

• Returns must be received within 10-14 business days of the RMA date.

• Shipping and handling fees is the Customers responsibility, and is not refundable (items with free shipping will be refunded for the amount of sale minus the "actual shipping costs")

• Please remember to include a copy of your RMA confirmation email in your return

• We are not responsible for returns lost, stolen or damaged during shipping. For your protection, please use a traceable shipping method to insure a safe return.

All returns will be inspected upon receipt. Returns found to be non-conforming will be rejected or subject to a restocking fee at our sole discretion.

In some cases, we do grant an RMA for opened or used merchandise; however a restocking fee of no less than 15% will be charged.

Please remember, your satisfaction is our ultimate goal. For any further questions or concerns regarding our policy, please do not hesitate to contact our customer service at:

Customer Service : 718-395-3914